Refund Policy
Accepted Returns
Unopened products can be returned within 14 days of purchase. We'll refund you using the original payment method. Please provide proof of purchase with a receipt or member ID. To ensure a smooth process, all items will be carefully inspected before accepting a return.
Unopened Product Guidelines by Category
Board Games: Must be in the original cellophane without signs of tampering.
Trading Card Games: Booster boxes, bundles, pre-constructed decks, etc. must have the original cellophane or packaging intact.
Gaming Accessories: Return in the original box with unbroken seals.
Funko Pops / Youtooz: Return with the original packaging unopened.
Toys / Plushies: Return in original packaging with original tags, showing no signs of play.
Statues and Collectibles: These will be carefully inspected for damage, such as cracks, chips, or missing parts, after removal from the box.
Card Singles: Not eligible for refund but can be traded in*.
Preowned Pops: Not eligible for refund but can be traded in*.
We're here to make your return process as smooth as possible. Feel free to reach out to our friendly team if you have any questions or need assistance.
Thank you for being part of the White Lotus Gaming community!
*Trade-in options are available for card singles and preowned pops. Please contact us for more details.